Cancellation Options
Review your options before changing a booking or viewing.
Cancellation and change options may depend on the room, property, dates, payment status, and policy attached to your booking or inquiry.
Have these ready
- Booking or inquiry number
- Stay or viewing dates
- Reason for the change
Common cancellation choices
Change your dates
If you still plan to travel, ask whether the stay can be moved to another date based on availability.
Cancel a booking
Eligibility can depend on the booking policy, how close arrival is, and whether payment has been processed.
Review charges
Check deposits, taxes, cancellation fees, no-show terms, and any non-refundable amounts.
Contact support
Share your booking number, stay dates, guest name, and reason for cancellation for faster help.
Before you cancel
Please review your booking confirmation and any room or property-specific policy before submitting a cancellation request.
- Have your booking number, stay dates, and contact details ready.
- Check whether the booking is refundable, partially refundable, or non-refundable.
- Ask support about date changes if you still plan to travel later.
Property inquiries and viewings
If you need to cancel or move a rental or sale property viewing, contact support as early as possible so the owner or agent can be updated.